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Shipping & Returns

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Inspect your purchase

We suggest you open the shipping carton and inspect the contents upon arrival.  Any transportation damage must be reported to the carrier (UPS FedEx USPS) within 24 hours of delivery.  Only the carrier is responsible for damage claims and we cannot be held responsible.  If carrier damaged goods is not reported immediately upon arrival, we cannot assume the loss of the item. 

Contact us immediately, we will help get this handled and get a new item going to you.

 

Returns Policy

You may return most new, unused/uninstalled items within 7 days of delivery for a refund. Electronic items such as programmers are only returnable due to defect. 

You are responsible for paying the shipping back to us.  Up to a 20% restocking fee may apply.  We don't like to charge this, but the manufacturers of the item charge us this to take an item back.

 

In the event of a return as a result of a mis-ship error or defect, we will provide a pre-paid shipping label for you.  

All defective claims will be evaluated by the manufacturer.  If you do not desire a replacement item, refund within four weeks of giving your package to the return shipper.  However, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please contact us direct for a Returned Goods Authorization (RGA).

Shipping


We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.


When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.


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